FAQs

 Yes, every shipment of ours is sent with the “review before you pay” option. It is advisable to take advantage of it, so that if there is a discrepancy between what was ordered and what was received, you may not accept the shipment. So it will return to us, and you will be able to place a new order.

Products purchased from the FRAGNAN.COM online store can be returned after completing an electronic return request.

If the shipment was picked up and paid for in a physical FRAGNAN store, then you should return it to the respective location where you received it.

Online orders delivered to your address or to a courier’s office should be returned by courier to FRAGNAN LTD 

You can cancel your order by e-mail to [email protected] You need to quote your order number.

If you have received an email with a tracking number of the waybill, we will not be able to refuse your order through the system, but you can refuse to accept the package from the courier.

No, replacement of a purchased product is not possible. In case you want to exchange the product you received, you must fill out an electronic return form and place a new order.

In the event of a discrepancy between the ordered and received goods upon receipt of the shipment, a finding report should be filled out in the presence of the courier and the problem should be reported by e-mail to [email protected]

Complaints after acceptance of the shipment will not be considered.

We do not confirm orders over the phone. Every order is confirmed by automatic e-mail.

 Discounted products cannot be combined with other promotions, vouchers, discount coupons and promo codes, unless expressly stated otherwise on the site.